Reliance Trends — Wrong billing and wrong product information in Diamond Plaza Reliance Store kolkata

[email protected]

from Powai, Maharashtra

Address:

Diamond city north mall, jasdore road, kolkata 700055

On 3rd Dec, purchased products worth Rs 3461/-. In billing counter it was advised to add anything of Rs 50/- (here in this case a nail color worth Rs75/- as suggested by the billing guy) so as to b eligible to get a la opala cup saucer set at just extra cost of Rs199/- to which i agreed.
While checking the bill, found out full cost of the gift set (Rs 795/-) has been charged and next day when approached customer care desk, they saying one of the item in the list not eiligible for the offer but how come we gonna know what is eligible and what not. The billing guy misguided us with wrong offer plus charged more and help desk people asking us to give the product back to get the refund.this is not expected from a reputed co. like yours.
Tax Invoice No [protected].

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Reliance Trends customer support has been notified about the posted complaint.

Dec 05, 2020

Updated by [email protected] On 3rd Dec, purchased products worth Rs 3461/-. In billing counter it was advised to add anything of Rs 50/- (here in this case a nail color worth Rs75/- as suggested by the billing guy) so as to b eligible to get a la opala cup saucer set at just extra cost of Rs199/- to which i agreed.
While checking the bill, found out full cost of the gift set (Rs 795/-) has been charged and next day when approached customer care desk, they saying one of the item in the list not eiligible for the offer but how come we gonna know what is eligible and what not. The billing guy misguided us with wrong offer plus charged more and help desk people asking us to give the product back to get the refund.this is not expected from a reputed co. like yours.