Reliance Trends — Wrong size

Address:

Pune, Maharashtra

Dear Madam/ Sir, I am writing this complaint with utmost disappointment regarding defective pair of jeans. My native place is Delhi, India. I bought a pair of jeans from Reliance Trends, Phoenix Mall, Viman Nagar, Pune on January 17, 2015, vide payment VPS/RELIANCE TR/[protected]/0 (ICICI bank/ debit card). I just wore that once in lifetime and found that it was a little loose from the waist. I wore it off and measured the waist size using measuring tape. Though the size on the tag of the jeans is written as 30, the measurement came out to be 32. I kept it aside thinking that I will get it exchanged. Now, today, when I went back to the same Pune store, they denied to change and accept the complaint stating vague reasons like stretching and loosening of waist due to wear, washing of the jeans, which never happened, etc...etc... The store manager did not pay any heed to my complaint and insisted that it is not their problem and since I do not have the bill, they cannot do anything in this matter. Reliance Trends is a brand name in itself and I don't think that a store needs an authenticated bill to prove that the product was bought by them. The question remains that it is a product fault that how come if tagged as 30 size, could the product come out to be as 32. And does the fabric from Reliance brand loosens or deform in size if washed? Even if I wore it or I washed it, which I assure that I did not, the question is of the quality that the fabric loosens to 2 inches. It is not possible and I think you will also agree to it. I hope I have made my point clear that Reliance should accept it as a product fault and help me resolving the issue. I did not get good attention from the store and hence I am compelled to write this mail to you. Hope you will at least pay some attention and understand my problem and help me out.