[Resolved]  Religare Enterprises — travel insurance not renewed

I took travel insurance policy 16824661 for my parents which has expired midnight 25-april-2020. Due to covid-19 and no international flights are operating my parents cannot travel back to india. I reached out to religare customer care with the hope that due to global pandemic and govt restrictions my parents cannot fly back to india and religare would hep in extending the travel insurance without any additional charges. Seems like company has no moral values towards helping the senior indian citizens and wanted me to pay for the extension. Even after knowing that the extension is not on purpose and forced due to the global pandemic situation.
Finally to get over with i paid the premium and since april-27 no one from the religare team is processing the request to issue the policy documents.
Can someone in religare help to atleast answer whether can they process the policy or not. Atleast i can go to some other company to get the policy issued.