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+91 12 0339 1000
2nd Floor, Rajlok Building, 24, Nehru Place, New Delhi, Delhi, India - 110019
gouging by Max Bupa Health Insurance.
I bought Health insurance (Heartbeat EFF Gold) from Max Bupa in
December 2012. I paid Rs. 16, 641.00 in 2012 and Rs 16, 334 in 2013 for the insurance.
I was promised by the many sales executives in Max Bupathat the rate would not increase by 1-2%/year, i.e,
Rs 200-300, maximum Rs 500/year.
In 2014, when I want to renew, they inform me that the product is
changed and I have to pay Rs. 20, 655. This is an increase of 26.45%
!! When I asked customer care the reason, they said it is due to
medical inflation and product change. Max Bupa changed product unilaterally and wants customers to by 26% more!!
I want IRDA to have Max Bupa refrain from misguiding existing and
future customers. They should inform customers in advance that prices
are not in a small band but can go up over 26% as well because they
unilaterally change product without asking customers.
Also, I would request IRDA to impose a significant fine on Max Bupa so
that its customer care and sales team refrain from price gouging and lying
customers.
I have complained to IRDA and am posting here so that people see and not buy Max Bupa