[Resolved]  Repair Service India — non redressal of my complaint for last 25 days

Address: Sector 7 Plot 6, 110075

I had called this agency to log a complaint of my ifb microwave oven when it stopped working on 16th feb.19. A technician arrived and checked the microwave. He apprised me that the particular part has got damaged and needs to be changed, and that could only be done at service centre. We both agreed to this as well as to the proposed cost which he conveyed was rs. 3550/-. On 18th feb.19 he delivered the oven at home, while we started using it the same day it did not work. I called the technician and apprised him about the problem and he in turn confirmed that he will visit in couple of hours. I kept waiting for him and he never showed up. I kept calling him constantly and then picked my call on 21st of feb.19. To my surprise he behaved so unprofessionally i was taken aback. He told me to speak at service centre they will arrange a technician to attend complaint. I got back to company and was assured that the complaint will get resolved in 24 hrs. This complaint has not been attended till date by any of the technicians. I requested the receptionist to let me speak to the service head or the owner of the company but they never let me to do so.
I am fed up with these people running tirelessly after them.