Reserve Bank Of India [RBI] — about hdfc credit card

Dear Customer,

I request you to share your Card No., registered contact details & complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Hi Manoj,

My Credit card number is :-[protected] .
wanted to give you brief summery for you. there was total due of 1 lakh 34 thousand. After settlement i had to pay 105.200 . I have a settlement with the bank for the pending amount which I had to pay. Due to some medical issues going with me I was not able to continue my job from last couple of months. And I was unable to pay my dues on time as I was facing some financial crunches . The last amount I had to pay was 33090 which I have paid on dated 7th September and the cheaque has been cleared .


Apart from 105, 200 I have deposit 2284 rs in my credit card which is an additional amount and deposit by mistake. Now credit card department again charging me 121, 367 . I am fail to understand for 1 lakh rupee loan how much I have to pay. I already paid 105, 200 + 2284 for the loan. This is really not acceptable.


Secondly in April 2016 I have deposit 25000 cheaque for the payment but it was bounce back due to insufficient funds and bank has filed a case against me. Hdfc legal department is still chasing me and telling me that there is a hearing date of my case and I have to present in the court on 20th March 2017. If I clear my all dues against my credit card why the case is still going against me. This case should be dismissed because I have paid all dues.

On dated 18th Jan somebody from collection agency called me from the collection agency and asked to deposit 3560 rs as these are late fee against my dues. I explained him everything that I already clear my all credit card dues which I had to pay and just because of 4-5 days delay credit card department is charging me the amount which is more than what I have paid. The person called me was Sandeep and his number
was [protected]. He told me that as per records I have paid the whole dues but as I clear the dues 4-5 days late so these 3560 rs are the late charges and if I pay these 3560 rs then my credit card outstanding will be Nil and my current credit card will be closed and after 3-4 working days when payment is updated in bank records I will get a call from credit card weather I wants to continue my credit card or not. If I wants to continue my credit card than I will get a new credit card with the new number. My new credit card last 4 digits will be updated. I was not agreed what he said but he gave me assurance for this and next day he send some filed boy to my office to collect money. I have paid 3560 Rs on dated 19th Jan 2018 and he gave me receipt of my payment. See attached receipt of the same for your reference. I have recorded call of Sandeep in which he has made me the commitment that after these 3560 rs my all outstanding will be zero. I shared all the call records to the complain department .


Despite of cleared all dues i am still getting so any phone calls every day for the payment. People form collection department visiting my home for the payment which is harassment for me. My intentions was to pay all dues to the bank and i have paid all dues. Due to financial issues i am already in too much stress and these kind of phone calls from different people giving me mental torture.

I received call from sbi asking card details and Pin number. It is fake number. i never given any details to us. It's is fraud number [protected]. Kindly take some action so that more frauds can be prevented.