Reserve Bank Of India [RBI] — amount being debited

Address: Bangalore, Karnataka, XXXXXX

Dear sir/madam,
I had been withdrawning amount from the canara bank ATM which is located in Lingarajapuram, Bangalore only 6/sep/2017. I withdrew Rs. 10000 first and then I wanted to withdraw another Rs. 10000 but I got a message that the amount got debited from my account but I didn't get the amount from the ATM.

The details are mentioned below :
Name : Manjula Dass
Card no : xxxx xxxx xxxx 2668
I had been talking to the customer care from last year September continuously but I've not got any solution till today even after repeated calls. I have the proof of all the calls which I had made till today. We had been waiting patiently these many days. Kindly take action on this and let us know the status.
Complain number received from the customer care : SA211006
The customer service officers of iob are not responding properly. After these many days they have asked us to send a complain to you. Kindly look into this and let us know about this immediately.

Kindly find the mail attached below which we received from the branch manager who registered our complain earlier but was closed without any answer for it.

Dear Sir,

Our customer has used Canara bank ATM for cash withdrawal of Rs. 10000, amount was debited from their account but cash not received. And the transaction amount is not recredited to the customers account. We had lodged a complait (id[protected], which was closed without any comments or fate of the txn is still not known. And the amount is still not recredited to the customer. Screenshot of the complaint is attached herewith. Kindly do the needful for recredit of the failed transaction amount.

Thanks & Regards

AMAL K DAS

IOB - AYYARMALAI

Regards,
Manjula Dass