Reserve Bank Of India [RBI] — amount not credited more than a month

Address: Khandamouda branch, baharagora, Jamshedpur zip 832101, 832101

Hi Sir/Madam,

My name is Jaydev Mahapatra, I have an account in Bank of India. I am writing this email after getting frastation as I am nothing getting any response of my emails. I had sent multiple follow up emails to the Bank.
Also I have visit to the branch however nothing get positive response from branch manager.
Please go through my trail email.
I am writing below as summary of my issue and problem.

I have made incorrectly 3 transaction of RS 5000 each total Rs15000 to Talk Charge Marchant.
However 5000 only successfully credited to the Marchant remaining 2 transaction of RS 5000 each has not been successful. It's still showing as pending .

I have reach out to the talk charge by email they have refunded my 5000 from their side. Email attached below for your reference.

Initially when I had visit to bank they denied that we can't do anything. When I have collate all the information and talked with talk charge, they are ready to refund me and the had sent email as 5000 has been refunded(see the trail email)

I had visit again to branch talked to Manager she had raised 3 complaint to get the amount of (5000+5000+5000).

I had wait 3 week however I did not get any response. I had sent so many email to the bank however I did not get any response.

Few days ago I had received 5000 which was refunded by the Marchant. But I didn't get the remaining( Rs 10000) two amount Rs5000 each which were not credited to the Marchant however debited from my bank account.
Request you to please take necessary action to release my Rs10000.
Below are the few important information for your reference.
Date of debited Rs 5000*3 times is 10-05-19
Transaction I'd
MEDR/RECHARGE/CCA/678216 MEDR/RECHARGE/CCA/442840
MEDR/RECHARGE/CCA/524354

Date of refunded of 5000 by Marchant is 13 -05-19 as per their records.
Date of complaint at branch of RS 15000 is 13-05-19
Complaint numbers DATA92714, 92717 & 92721
Date of credited RS 5000 to my bank account which was refunded by Marchant is 03-06-19

My question is if amount is not credited to the Marchant then why still not credited to my account. It's over one month. Why no one responded me. What's the TAT of emails and amount refunded.
I have mark email to branch as well as.
My account number is [protected]
Branch name is Khandamouda of Jamshedpur city
Pin - 832101
Complaint numbers attached

Regards
Jaydev Mahapatra
[protected]