Reserve Bank Of India [RBI] — atm fraud, several victims, mumbai

Jeffrey Christopher

from Mumbai, Maharashtra

Feb 12, 2018

Address: Thane, Maharashtra, 401202

Dear sir/madam,

Greetings!

My aunt became a victim of atm fraud where the fraudster withdrew rs 25, 000 from her salary account. She received a message saying that first rs 10, 000 was withdrawn, then again rs 10, 000 was withdrawn, and finally rs 5, 000 was withdrawn (Within a fraction of minutes), amounting to a total of rs 25, 000. Notably, there were similar other fraudulent transactions being made from the same bank as well as another bank. There were other 5-6 victims of the same fraud on the same day. My aunt and others have filed an fir with the local police station and have informed their respective banks about this on the same day. We kindly request you to guide us through the next steps as we are not much familiar about the procedures to be followed in case of such a fraudulent activity. We have copies of the fir filed and a letter from the bank.

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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

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Comments

Nikhil parakh

from Pune, Maharashtra

Feb 13, 2018

Sir bank of maharashtra branch nimgaon kam bahot dhime karate hai ifci coda MAHB0000832 sir chek clearing ko 30 day lagate hai grahak se bat barabar nahi karate to aap

Gaurav Bhatngar

from Lucknow, Uttar Pradesh

Feb 13, 2018

Fraudulent Transaction of Rs.15000 happen on 26th Dec from my account all these transaction happened from my debit card as per bank, no satisfactory response from the bank till date, even informed to bank regarding transaction within 20 minutes after the fraud transaction.

Jeffrey Christopher's [Complaint's author] reply, Feb 18, 2018

Hi guys. you can lodge an official complain at

http://www.consumerhelpline.gov.in/

This is the link to The Ministry of Consumer Affairs. The Ministry of Consumer Affairs has helped me a lot. They called up the bank and they gave very strict instructions to the bank. Now my issues with the bank are almost sorted out. I sincerely appreciate Ministry's efforts and I sincerely thank them a lot.

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