[Resolved]  Reserve Bank Of India [RBI] — banking fraud - credit and online transactions

Address: SAME AS PRIMARY APPLICANT, 700103

Date: 10.01.2020
Kolkata

From : aloke baran pal & papia pal
D/2e, sherwood estate, narendrapur, rajpur – sonarpur municipality
P. S. Sonarpur, ward no-26
Kolkata-700103
Sub: fraud on credit card and sbi sb accounts on 07.01.2020 (3.22pm to 5.31pm) by one rahul agarwal –mob. No. [protected] (Idea cellular limited)- location: west bengal, india.
Sequence of events:
1) an paytm wallet was opened by me on 3.1.2020 online on 1.1.2020-3.1.2020 by transferring rs.20/- and then rs.800/- on two separate days and no one knows that i opened this wallet. Neither any transaction was made from the paytm wallet.
2) received a sms in my mobile no.[protected] (Linked to bank/paytm accounts) on 7.1.2020 at 10.58am as follows:
“paytm customer your paytm kyc has expired today immediately please contact customer care [protected] immediately your paytm account block 24 hrs thanks paytm”

The mobile no [protected] is in the name of rahul agarwal and location west bengal, india.

3) i call him over the said mobile and he identified as rahul agarwal (Suspect the person may be a insider of customer care from paytm). Rahul asked me for paytm kyc compliance i need to open an app. “quick success” through playstore and asked me to fill details like name, address, mob. No., pan no., income etc and then he asked to deposit rs.11/- through online/ credit card/debit card. When i tried to deposit rs.11/- through credit card no otp was displaying in my mobile and he repeatedly asking me whether i am getting otp or not and repeatedly asking to oen the quick app and paytm app. When i saw sms for otp of rs.399990/- then i asked him why this otp is coming i did not transact? Then he told me by mistake and will be refunded through quick app and he continued to transanct several time without my knowledge since no otp is coming to my mobile. Suddenly i found several amount has been spent from my credit card and i shouted him what is happening. Many transactions’ have occurred both from axis bank credit card (Xxx3185) and our two sbi savings account under one id and password.
4) the credit card statement of transaction on 07.01.2020 received from axis bank on 9.1.2020 after request, shows an amount of total rs. 99989.00 as on 7.1.2020 with the 5 transactions as (39990.00+10000.00+20000.00+20000.00+9999.00) transferred to the following wallets/agencies
A) rs.39990.00 to pay*www futurepay co i, gurgaon
B) rs. 10000.00 to paytm ecommerce, noida
C) rs.20000.00 to paytm ecommerce, noida
D) rs. 20000.00 to paytm ecommerce, noida
E) rs. 9999.00 to one mobiwik system pvt lt. Gurgaon

5) sbi banking fraud online from two accounts [protected] (Narendrapur br.) and [protected] (Ballygunge park br.) (Under common id and password) were made for rs.39000/- and 27000/- respectively by transferring to inb idfc bank limited to ac. No.[protected] and[protected] respectively.
6) a gd has been filed at sonarpur p. S. On 7.1.2020.
7) all related documents have been submitted to cyber cell baruipur under juridiction.
8) i would like to submit this complaint for fir against the frauder rahul agarwal with his mobile no [protected] and also against suspected customer care of paytm wallet since it is a leaked information of my contact no. Of recently opened paytm wallet from their record.

We both are retired senior citizens suffered under banking fraud of an amount of rs.1, 65, 989/- is nonabsorbale and suffered tremendous mental agnoy. Cyber cell of kolkata police, lalbazar is requested to find out the culprit and arrange to refund our money.

Best regards


Aloke baran pal & papia pal (Mob. No.[protected]) home :[protected]