Reserve Bank Of India [RBI] — Complaint against Union Bank of India, Most useless bank

I have paid my Internet bill through netbanking on 26th Feb. 2021. but still they were telling that they have not received the amount. regarding this repeatedly I, am calling bank to solve this. even I, have put a mail regarding this as follows

Hello Sir/Madam,
I, Mr. Pramoda, Proprietor of Pragathi Graphics, Bearing A/c No. [protected], Vijayanagar Branch, Bengaluru-560040, request you that, Rs. 5374/- has been paid to my internet service provider Hathway on[protected] with transaction ID[protected] through net banking, but the problem is they were telling that they have not received the amount, but it has been deducted from my account, regarding this I have complained to your customer care next day only, they told that it will be resolved by 11th march 2021, but till now I have not found any solution.
Now, your customer care executive is telling me to send the mail to the above email address. Really I, am very much unhappy about this,
kindly, do the needful as soon as possible. herewith I have attached my SMS details and transaction details for your reference

Thanking you
Pramoda
[protected]
but still now they have not taken any action, when I, ever I call Customer care they say your complaint not registered, so that now I will register the complaint. How many times I, have to follow this. It is not small amount it is Rs. 5374/-. But alway you people say us to go for digital banking, what is the use. we loose money form our pocket,
please give us justice and solve my problem As early as possible
I, am also attaching the copies of transaction