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Reserve Bank Of India [RBI] — denial of bank for submission of charge dispute for refund

Address: Mumbai, Mumbai City, Maharashtra, 400003
Website: Oriental Bank of Commerce

Dear sir/madam,
I had returned an item to amazon and the refund was initiated but it did not reflect into my account.
After talking to the bank manager of oriental bank of commerce, charni road, mumbai ; he informed that the charge dispute form is only for rtgs and not for online refund.
Please look into this matter.
Thank you.
Refund reference number[protected]
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Comments

Sir, I order though Amazon marketplace and I returned it. Amazon successfully processed at 27/11/2019 But amount 1229 rs Not showing my account. I try to file my branch SBI charge dispute file. But manager not accept my complaints. Amazon refund referance number
IGAHCXSOR5

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