Reserve Bank Of India [RBI] — fraud transactions which happened on 3-2-2018 in my sbi card *3712

Reserve Bank Of India [RBI] — fraud transactions which happened on 3-2-2018 in my sbi card *3712

K kieranil from Bengaluru, Karnataka Apr 17, 2018

From Dr r anil kumar Senior consultant diabetologist 491/40/2 39th cross 1st main 8th block jayanagar Bangalore 560082 To, Customer care Reserve bank of india Bangalore Sir/madam, Subject – fraud transactions which happened on 3-2-2018 in my sbi card *3712 With reference to the above subject i am informing you that two fraud transactions o[censored]sd 2697.41 and 499.52 (Total 2 lakh five thousand inr) happened in my sbi credit card without my notice. I have immediately reported to the customer service. I have also given a police compliant to cyber police bangalore. A copy of the fir is attached for your reference. I am using sbi cad since 15 years. I also want to inform you that such huge transactions are not made any time with my card. Bank should have confirmed with me before approving such foreign transactions. As per rbi rules 2017 the customer liability is zero if the unauthorized transaction is informed to the bank within 3 days and in this case i have reported within one hour. The amount involved should be credited to the customer’s account within 10 working days pending investigation. Banks should protect the safety of the customers. Now sbi is making me totally liable in this case as the transactions are done in electronically secure manner. My card details are copied by some persons when the card is being used by me for different purchases. I have not informed otp to anybody. The otp is hacked from my e mail id. Banks should not have sent otp to e mail. These transactions are carried out by professional electronic hackers. I have done transactions of only 25000 to 30000 in a single day. There should be limit for the amount to be approved per day. I don’t know how the sbi has approved 2 lakh and five thousand in a single day. They should have requested for the identity of the person to avoid this fraud. In continuation of this i have contacted the merchant neteller directly as suggested by sbi after their mail. Neteller has responded and informed that sbi has not informed about these fraud transactions till now more than 40 days over since the fraud transactions have taken place. Sir sbi has not investigated but blaming the customer for no fault of mine. I am attaching a copy of the reply from neteller. I request you to kindly help me to return the money lost or limit customer liability to minimum. 3 mistakes of sbi 1. Approving 2lakh 5 thousand on a single day. There should be limit for the amount approved. 2. Sending otp to email id. 3. Not at all contacting the acquired merchant neteller customer safety is most important in electronic transactions as per rbi. Kindly oblige and do the needful. 17-4 — 2018 yours faithfully, Bangalore dr r anil kumar +0 photos Was this information helpful? No (0) Yes (0)
Reserve Bank of India [RBI] customer support has been notified about the posted complaint. Apr 20, 2018 Updated by kieranil Reply from the acquired merchant NETELLER Dear DR R ANIL KUMAR, Thank you for contacting us. We can confirm that the card ending in XXXX has been used in our system for a deposit in e-wallet and respective e-money were used. Our records indicate that the transaction was duly processed by NETELLER based on your bank’s authorization and the successful confirmation of details only you and your bank should be aware of. To prevent fraudulent activity in the future, we have taken measures to ensure that the above-mentioned card cannot be used in our system anymore. What you should be aware of is that since your personal and financial details have been compromised outside our system, we are not in the position to investigate or provide information on the person who abused your details. That being said, we strongly recommend that you request a separate investigation with the Police or other competent authorities. To support an official Police investigation, we will make sure to provide to the Police payment details, IP and other relevant information collected by us in the capacity of a payment processor, that would hopefully allow the respective authorities to identify the person who allegedly abused your details and take further action. Also note that card holders have liability coverage on behalf of their card issuing bank so your bank could and should be able to provide a certain level of protection for your transactions. Where funds have been debited without authorization, standard chargeback procedures apply. That being said, we recommend that you contact your card issuer directly to try to resolve the issue. It should be noted that no reports or other evidence suggesting fraudulent activity have been received from your bank to date. We hope you will find this information helpful and kindly apologize for being unable to give you a more positive answer at this point. Kind regards, Mihaela NETELLER Account Security Team Copyright © Paysafe Group Ltd. All rights reserved. Paysafe Financial Services Limited (FRN: 900015) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments. Net+ prepaid cards are issued by Paysafe Financial Services Limited pursuant to a licence from MasterCard International. MasterCard is a registered trademark of MasterCard International. ref:_00D206xzl._500D01gaHGX:ref
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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Apr 17, 2018

Dear Customer, We would like to update you that, we have sent the communication at your registered mail id with regard to the concern raised by you. Please call SBI Card helpline for further assistance.