Apr 20, 2018
Updated by kieranil Reply from the acquired merchant NETELLER
Dear DR R ANIL KUMAR,
Thank you for contacting us.
We can confirm that the card ending in XXXX has been used in our system for a deposit in e-wallet and respective e-money were used.
Our records indicate that the transaction was duly processed by NETELLER based on your bank’s authorization and the successful confirmation of details only you and your bank should be aware of.
To prevent fraudulent activity in the future, we have taken measures to ensure that the above-mentioned card cannot be used in our system anymore. What you should be aware of is that since your personal and financial details have been compromised outside our system, we are not in the position to investigate or provide information on the person who abused your details. That being said, we strongly recommend that you request a separate investigation with the Police or other competent authorities.
To support an official Police investigation, we will make sure to provide to the Police payment details, IP and other relevant information collected by us in the capacity of a payment processor, that would hopefully allow the respective authorities to identify the person who allegedly abused your details and take further action.
Also note that card holders have liability coverage on behalf of their card issuing bank so your bank could and should be able to provide a certain level of protection for your transactions. Where funds have been debited without authorization, standard chargeback procedures apply. That being said, we recommend that you contact your card issuer directly to try to resolve the issue. It should be noted that no reports or other evidence suggesting fraudulent activity have been received from your bank to date.
We hope you will find this information helpful and kindly apologize for being unable to give you a more positive answer at this point.
Kind regards,
Mihaela
NETELLER Account Security Team
Copyright © Paysafe Group Ltd. All rights reserved. Paysafe Financial Services Limited (FRN: 900015) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments. Net+ prepaid cards are issued by Paysafe Financial Services Limited pursuant to a licence from MasterCard International. MasterCard is a registered trademark of MasterCard International.
ref:_00D206xzl._500D01gaHGX:ref