[Resolved] Reserve Bank Of India [RBI] — hacking from s.b.I. a/c no.-[protected] in citrus pay in transaction code othpg089606 & othpg091470

[Resolved] Reserve Bank Of India [RBI] — hacking from s.b.I. a/c no.-[protected] in citrus pay in transaction code othpg089606 & othpg091470

R RAJA MUKHERJEE BME JU Jul 20, 2018

Sir, Hacking from my personal SBI account no. - [protected] on 18.07.2018 evening with using my ATM Card No.-[protected] in CITRUS PAY ' s transaction code OTHPG089606 Transaction Ammount-40, 000/- and CITRUS PAY ' s transaction code OTHPG091470 Transaction Ammount-9999/- It is totally fraud, illegal and hacking case. We have lodged a complain with Cyber Crime Cell of Police Head Quarter at Lalbazar, Kolkata with docket no.-6477 Dated-19/07/2018. We had also mailed to CITRUS Pay and request to stop transaction with the mentioned codes. Customer service no. mentioned in the web site of CITRUS Pay i.e. [protected] not working at all, so we could not contact them in call. Request your kind intervention so to stop the transaction of CITRUS Pay's mentioned codes and return money to my SBI account with no.-[protected] as mentioned. Looking for your kind support immediately. Regards, Swapan Kr. Mukherjee Mobile-[protected]/[protected] Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Reserve Bank of India [RBI] customer support has been notified about the posted complaint. Jul 20, 2018 Updated by RAJA MUKHERJEE BME JU Swapan Kr. Mukherjee Mobile No. should be-[protected]/[protected]
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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 21, 2018

Hi,
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team