[Resolved]  Reserve Bank Of India [RBI] — i have already close my saving account. complaint again disgusting or rude service from icici bank

Address: Pune, Maharashtra, 411046

My account no. Is[protected]. I am account holder of icici bank since last 8 year. And my brach is pune satara road. Ifsc code icic0000337. I am facing problem of rude or disgusting service from icici bank so i have already close my saving account. I wanted to increase service level for other customer so i write this letter. But in future other people or customer. Following problem i have faced when visited to my home branch.

1. For deposit cash into my saving account i always observed that server is down. And they are not accepting cash. 10 out of 8 server is down. For your reference i am providing some imobile insta banking generated cash deposit id but cash is not deposited. Mcd[protected] mcd[protected] kcd[protected]

2. There is cash deposit machine but it is always in not working condition. I always observer that only one employ is available for cash deposit acceptance. There is 4 counter for cash deposit but only one employ is available for cash acceptance what is purpose for remaining 3 counter?

3. Few days ago there is two cash accepting machine but at this time there is only one cash deposit machine and it is not in working condition. Where is other machine?

4 there is no slip book available for cash deposit. We can deposit cash only generating insta-bank id. This is not convenient for customer. Some customer request for accepting cash by slip which is already feel by customer. But cashier refuse to accept the cash. This is not a way to treat customer.

5. If imoble app is not available in customer mobile. We have go to ground floor generate insta bank deposit id it is not convenient.

6. Customer counting slip machine is always not working condition.

7. If customer is waiting for any work. Waiting time is more than half hours. It is really terrible. There is no coordination between staff member. Some time loan counter staff member is refuse to help saving customer telling him that its is not is duty.

8. Some bank employ is only for attending customer mean they are just guiding the way. This man power shall be use for complete customer work with satisfaction.

9. Be short of knowledge of bank staff member. They did not know the cash deposit frequency limit. They also wrongly guided to customer. Attending customer also did not know the frequency time limit of cash deposit. They neglect there responsibility and telling him to call toll free number.

10. If some customer deposit cash other than base branch or home branch the frequency time limit is very low it is really terrible. And also charging for deposit it is really horrible. If base branch sever is down how customer deposit cash without any charge from other branch?

11. For depositing cash into my saving account is limited due to frequency time limit it is really horrible.

12. Some time other branch staff member refuse to accept cash. They are telling deposit cash into there home branch. But home branch sever is down how to deposit cash?

13. Passbook printer is not in working condition. Customer always visited 5 to 6 time for passbook printing. If there is printer available for printing. Waiting time is more than half hours.

14. Cash transaction for withdrawal or deposit frequency limit its really horrible you need to close it.

15 calculate the average time for each customer for bank work. It is more than half hours its is really horrible you need to improve it. Try to close customer work within 5 to 7 minutes.

16 machine is for time saving. Not involve customer to use machine. Try to smart

Work. Telling customer not to use paper work it is not helpful it is irritating and

Time consuming.

17 i always found that there is call for me regarding credit card. Bank did not call me a single call for query regarding my account.

Only selling credit card it is not way of the business. If your business is selling credit card what is the use of debit card?

I have already close my saving account though i wanted to improve service so i have write these point. It is my propose. I hoe it is not my wasting of time.

Thanking you.