Reserve Bank Of India [RBI] — incorrect and rude behaviour of a lady officer

Address: Pune, Maharashtra, 413102

RESPECTED SIR /MADAM,
Today I went to the state bank of India Baramati branch to open a current account for my new business. I asked the lady in charge to help me with the more documents document required as I had already collected the important ones. But she screamed up on me and asked me to visit the senior in-charge. Then I went to said window and was talking with the officer, she came up there also and started interrupting in between with a loud noise, I politely requested her to lower down her volume as it was resulting in the disturbance to the whole bank but she kept on shouting and saying call the police again and again to threaten me for no reason and taking the advantage of being a lady officer. The staff and the seniors also tried to make her understand that it was her mistake so she should keep quiet but she didn't listen. State bank of India is a very well-known branch and is helping us in many ways since many years but due to such officers it is creating a problem to us.
I would request you to please take this note seriously and also take some serious action on this.
Some important details:
Date: 30/07/18
Time: 3.50pm to 4.10pm
THIS WILL HELP TO CHECK THE CCTV FOOTAGE

YOURS FAITHFULLY,
MAHESH FULCHAND OSWAL,
BARAMATI.