Reserve Bank Of India [RBI] — misbehaving by the sbi senior officer

Address: 364001

My name is vatsal r dave (Advocate). Here i want to complain regarding miss behavior and un responsible behavior with my named arunaben rameshbhai dave aunty in waghawadi sbi branch. On dated :19/06/2018 my aunty visited her branch for getting tds 16 a form & in some query related ppf account. My aunty is aged person and senior citizen.in waghawadi branch my aunty take token and visited lady officer named kaushamadam my aunty ask her all query related to her account but kaushamadam who was responsible person to answer all query instead of that lady officer sent my aunty other table person and didn’t gave any proper answer her behavior was not good. My aunty goes to bank around 12.00 pm and 1.45 pm between hours no query solved go back home. Is this proper for aged person? Few week ago my sister in law go to the bank for opening bank account my sister in law has small child and not able to consume more time in bank. That lady officer didn’t instruct & gave proper help to fill form of opening account. Every time its observed that lady officer named kaushamadam behavior is not good for customer. Sbi known for his great, quick service in india and i and my family also trust on sbi. But this two experience was not good and also for sbi. After the same day my aunty again visit to the bank and then the lady officer made a new issue that you have to pay panelty for the transaction. But my aunty's son in law before the day visit the bank for same transaction and he was return in just 20 miniute with positive answer and successful work. What's the different i can't understand. So please do something.
The whole matter recorded in the cctv camera. You can see from the branch recorded and if you are satisfied with my complain for regard matter please do some restricted steps for the same & i am not complaint here on the base of my profession. She is aged person. This happen with other people also. Senior person harassed by this type of behavior what is the position o[censored]neducated customer of the bank.
Do something for the interest of public for the banking sector. You can contact me 24 * 7 hour regard this matter.

Thank you
Mo. [protected]