Reserve Bank Of India [RBI] — misuse of sbi credit card

Address: Khordha, Odisha, 751017

As per request through telephonic call by the nominated representative of sbi credit in sbi, railway coach factory mancheswar, bhubaneswar branch, after repeated requests, i accepted his request and issued one sbi card no. [protected]. Till date, i have not used my card anywhere. Suddenly, i received a call from sbi credit card that, i have pending an amt. Of rs. 7500/- and immediately an amt. Of rs. 399/- has been deducted from my savings account and rs. 599/- on 27.04.18.in this regard, i had lodged one complaint at sbi credit card customer care, bbsr local office. I came to know from customer care office at saheed nagar, bhubaneswar that some body used my card fraduently. At customer care center, i have been assured that my card is blocked and no further deduction will be made. But, rs. 599/- has been deducted from my savings account as a minimum amount. It is very unfortunate to say that, i never expected this type of treatment in credit cards. I have requested to stop the deduction from my savings account and close my credit card. But, no action has been taken till date and regularly some minimum amount is deducting from my savings account.

In this regard, i have lodged a fir against the fraud at police station, mancheswar, bhubaneswar, odisha. No result has been found from their side also. Repeatedly, i have complained to customer care of sbi credit cards, but, same result. At last, i have requested to block my card and the customer care has confirmed me that the card has block. As on date, the outstanding amount is increasing day by day, i am unable to pay the such huge amount without using my card.

Sir, i request your honour to kindly inquire the matter and consider the outstanding amount which was fradulently used by someone through online. Please arrange to stop the deduction further from my savings account.

A reply in this regard is highly solicited.

Encl.: my emails and replies from sbi credit card

Thanking you,

Yours faithfully,

P. K. V. Ramana

Mobile no. [protected]

Email:[protected]@gmail.com