Reserve Bank Of India [RBI] — not providing proper guidance to consumer

Address: Chennai, Tamil Nadu, 600008

Someone pick pocket my card at france on 14-jun-19 and i raised complaint with banker (Icici) and banker (Icici) did not agree to the incident even after providing all relevant document (Fir copy, emergency passport), stating the card is chip card and have been authenticated by the signature. I tried my best to explain my case at all level. No one bother to look the genuinity of the incident and help me get rid of this situation. Am keep getting monthly statement for the fraudulent transaction with interest and penalty and lien as been marked to my saving account and amount been deducted from my saving account. I really would like to understand, during eventuality like this, still the responsibility lies with card holder and they are liable to make the payment. I need this confirmation from rbi / government to proceed further. Is it no other way banker has to waive off the fraudulent transaction like this.