Reserve Bank Of India [RBI] — ordered a mobile paid down payment. didn't get the product or the refund from months

Address: New Delhi, Delhi, 110041

Website: mobilewalenet.com

This is aman yadav from a-166, friends enclave mundka, delhi -110041.

I have applied for phone loan online from the website http://mobilewalenet.com/

Their phone numbers : [protected], [protected]

They send me a email that your application is approved. And they ask to transfer the down payment they gave me their account number i transferred 7 thousand and 3 thousand in two different accounts. I am attachting the screenshots for the transfer

I placed order on march 23 2018 and then get email from their side as below:

[protected]@gmail.com
Mar 23

To me
Dear aman yadav,
Your application and your order id 1144 has been received successfully and now we are forwarding your details to our credit team for loan approvel please wait 5 - 7 working days.

From team of mobilewalenet.com

After that they said to transfer the payment i did it screenshots attached for that one you can check.

For days they are excusing they said refunding my money. And after that they switched off their phones. I file a complaint in consumer form against them and then i got a email from the company side :

On april 5 2018:
[protected]@mobilewalenet.com
Apr 5

To me

Dear sir/madam,

Greetings from mobilewale!

We regret the inconvenience caused by your application has been declined by our credit team hence we are unable to process it any further.
Please send us the below details and we shall process the refund in 10-12 working days.
Bank name
Account holder name
Ifsc code
Cancelled cheque copy

Thanks
Mobilewalenet.com