Reserve Bank Of India [RBI] — payment through paytm

Address: Balasore, Odisha, 756001

Dear sir,
PAYTM BANK has so too much problem, In 5 july 2018
I was recharge my DISHTV though using paytm of rupees - 1279., it was successful at that time. but still now of 8th July, dish TV is not recharged.
I was complained several time regarding this transaction through msg b'coz they don't provide any coustomer care no .several msg gone, but not get a single response or solution .

It was more interesting when I call to dishtv CARE they 1st ask me to wait for 24 hr, then your transaction will be successful .when not done after 24 they said to register a complain and it will resolved in next 24 hour . Then after 24 hour
When I call to dishtv CARE they said that this transaction was Unsuccessful you have to call after 5-6 days . Then sir what can do a common people.

Complain no on dish tv[protected]
Successful Transaction id- S64480541
Transaction amount -rupees1279

but still now
Please sir, they don't value of our money,
Kindly make a solution .
Thank you