Reserve Bank Of India [RBI] — paytm payment refund

Address: Moga, Punjab

Website: Paytm

Dear sir /madam,

On dated 25dec 2017 i tried to book movie tickets from paytm. Payment of amount 435.40 has been deducted from my credit card but txn was unsuccessful, i am following up with paytm regarding refund of above said amount, but they are replying payment is pending from your bank credit card. I have inquired about this from my bank where i am holding credit card. Bank replied they have posted the amount to merchant on dated27/12/2017
Details as below.
Transaction date transaction posting date amount merchant name arn auth code
25/12/2017 27/12/2017 435.40 paytm movies delhi in 74032747360000000063468

But till date i haven't received my money back. Pls help

Regards
Kamleshwar uppal