Reserve Bank Of India [RBI] — refund issue with sbi bank

Address: Near Subhash Road Ghass Ki Mandi Masjid Wali Gali, Bulandshahr, Uttar Pradesh, 203131

I have to get a refund from amazon.in for an order return in my SBI account that I paid from my account through debit card. (Transactions amount - ₹3098 transaction date - 23/01/2020)
Amazon.in has issued my refund on 01/02/2020 with refund reference no. "659457" (refund issue date - 01/02/2020) but I haven't got my money yet and SBI customer care is not ready to check the issued refund with that reference no., Please check soon and return my money as soon as possible.
This is my humble request to you.
My register phone number is "+91 [protected]".
My SBI debit card no. is - "4591 15** **** *369".
Card holder name - Komal gupta.