[Resolved] Reserve Bank Of India [RBI] — sbi credit card fraud transaction rs 40, 970.49

Mridult

from Mumbai, Maharashtra

Aug 16, 2018

Address: Mumbai City, Maharashtra, 400053

Website: freelancer.co.uk

This brings into your notice date on 8/8/2018 rs. 40, 970.49 transaction was happened with my sbi credit card n.0."[protected]". No information was leaked from my end such as card details, otp etc. I received the masses from concern bank dated on 8/8/2018 @ 2.17pm that rs.40, 970.49 made on sbi credit card xx3187 without effecting add'nl factor of authentication mandated by rbi, at freelancer.co. Uk. Then immediately i informed the bank @ 2.30pm and got the complaint no. "[protected]". Simultaneously i mailed at "[protected]@sbicard.com" and go the interaction id:1-[protected] from them, both were informed me that the transaction is not been done it is under settlement and it can't be process as we stop it. But yesterday i. E. 15-aug-2018 the said amount was debited from my account for the same merchant. Now bank are refusing to revers the amount therefore i'm writing this email to you for the justice.

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Aug 16, 2018

Complaint marked as Resolved

No satisfactory answer has been received from the concern bank

Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

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Comments

suman birua

from Jamshedpur, Jharkhand

Aug 20, 2018

Mobile no-[protected], date of incident-15/05/2018 to 18/08/2018 ATM fraud. money transfer upto 400000 rupees.

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Sep 19, 2018

Dear Mridult, Apologies for the inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 70502 in your mail to enable us to address your concern on priority.