Reserve Bank Of India [RBI] — unreasonable hold on my bank account by standard chartered bank

Address: Jaipur, Rajasthan

This is to bring to your kind notice that i hold an account with standard chartered bank in jaipur which was recently put on hold without any communication from the bank. I came to know only when i was trying to make a transaction.

I called up at the call center wherein i was informed that my account has been put on hold whereas my kyc documents were submitted 5 months ago and kyc was complete. Later on, i was informed that the hold was because my wealth review (Which is not even a mandate by the rbi) was pending about which there was no communication from the bank.

I completed the same on 10th november, 2018 and i was assured that the hold woud be uplifted but till now (21st nov), the hold has not been uplifted and there's no definite answer that the bank officials have about the same.

Everytime i call up the bank they first tell me that my kyc is incomplete and then when i insist them to look into the matter, they accept that everything is complete but they do not know why the bank account is on hold. I have written to the ombudsman office multiple times but no action has been taken by them also.