Reserve Bank Of India [RBI] — withdrawal of rs.3000/- is not received from atm

Address: 403204

Dear sir,

This is to inform you that iam a account holder in punjab national bank, porvorim - goa branch my account no is:-[protected] in the name of shri sanjay s. Verlekar, this account was opened on 10th august 2018, since then i was doing my transection through my atm card, recentely on 14th jan-2019 i had withdrawn rs.3000/- from my atm at mapusa - goa my account has been debited for rs.3000/ - but money was not dispensed to me from the machine since then i tried to call the customer care several times they were not able to give me satisfactory answer against the same i also complained to punjab national bank branch at porvorim the clerk in the bank initially said it will be reversed in 48 hours but now he is only saying that it will come no firm commitment, since the bank is charging their customers for every non pnb atms rs 24.60 for every transection i suggest bank should pay the intrest to their customers for holding the money for no fault of customers, i had also a bad experience earlier and my rs.10000/- was held up when i witdawn therefore i request you to take the action on priority since the bank is unable to answer my call, or i will have to complaint to consumer court against the same awaiting your reply at the earliest banks contact no:[protected] porvorim-goa branch.
My contact details:-
Mr. Sanjay s. Verlekar
Mob:-[protected].