RGPV — I am unable to apply for new pharmacist registration

Address: 93 PADMAWATI COLONY SIDHANT APPT G-1

Website: RGPV UNIVERSITY

I am Getting following error when I'm trying to register myself as pharmacist.
" You are not eligible to apply this form because you are fail"
My name is gaurav jhiriwal. My enrolment number is 0840PY071020. I have completed my b pharmacy in the year of 2011 WITH 1st division marks.
I have tried to call on so many numbers and emailed to so many department but no one able to help me till now they are giving me different numbers and not getting proper attention to my problem kindly help and advise please.
IN THE ATTACHMENT YOU CAN SEE THE ERROR ON BOTTOM PAGE