Ridaex, Info System & Services, Jp Nagar Bangalore, Karnataka 560078 — not refunding the amount after the cancellation of order

Address: 12/1-A,17 cross ,29 main JP nagar, 6th phase,bengaluru, karnataka, Bangalore, Karnataka, 560078
Website: www.gotmatter.com & www.ridaex.com

I had ordered a tv (Ridaex nuke 43 inch 4k android 7.1 smart tv) online and even paid to this company an amount of rs 32999 through net banking on 20/11/18.
They promised to provide that on my given address by 12/12/18.. They not only failed to deliver that in stipulated time, they extended it to 21/01/19.. The company online customer care number is a big waste of time and after wasting my time they would just make an excuse.
Finally i had to cancel my order on 21/01/19 due to the unprofessional behaviour and inefficiency of this company.
When i ask for the refund of my amount is 32999/-they initially applied the same rule just one excuse after other.. This has caused me severe mental and financial stress as on 06/03/19 the company has blocked my number on voice chat and phone and cannot proceed further..
I cannot afford to loose such huge amount to these frauds and that too of their fault. I am just frustrated and cannot concentrate on other important aspects and this has resulted in depression.. I want my money any how...
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5 Comments

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just write “Complaints about gotmatter” on google and you will come to know the real reviews.

Ridaex TV and GotMatter is a fake company which takes orders, take your money and will not deliver the TV and also will not return back your money.

I have ordered Ridaex Nuke TV on 20th Oct 2018, havent got the delivery till now. Every week i have called to their customer care and every week they say it will be dispatched in a week and this is happening since i have ordered. They have consumed all my money and not even returning my money back, i have asked them so many times if you cant deliver then return my money but they are not doing that too. Last time when i sent this post in facebook their co-founder Naveen Srinivas called me (on 10th Dec 2018) and said he will get my TV delivered within a week and requested to remove my post from Facebook, but that incident is also very old now. I have sent lot of messages to Naveen on his linkedIn profile also but he says he is very busy to even respond on those messages.

Its been 5 months now and i am feeling so much frustrated and cheated. They have bought all the good reviews that you see on internet. Please do not buy any thing from this company Ridaex and Favorite Online Shopping Site, Made With LOVE IN INDIA. Top discounts on electronics ecommerce. All the good reviews that you see about this company on Quora and other sites are fake review and paid ones. Check the snapshot in next page marked in Yellow color what the co-founder has to say about it.

Ashwin Phusey 's reply, Jul 19, 2019
Please go to consumer court, I will do the same.
It's a fake company, I am also facing the same issue.
Now this time i will go to consumer court definitely, I am Ashwin [protected]. Call me be unite against this type of company who cheat with us.
We should all go to consumer court, because we suffered so much, Just do it friends.
Ridaex company took my tv on the name of replacement. And I am waiting for replace. I feel very cheated. They take my money and tv too.
I am also facing the same problem from last 8 months. My ridaex nuke 43 inch replacement tv is pending and they will not ship it till now. I have also sent them a lega notice but no reply. These people have no fear of anything. From top to bottom they are completely fraud and extorting money from there own country innocent people.

it will be better if the websites like flipkart/paytm/amazon etc are notified about this company and consumer unsatisfaction (which is 99%) so that all future genuine buyers willn't be robbed of their hard earned money and these websites will be saved from loosing their trust. Also the Registrar of Companies (RoC), Banglore should be consulted and requested to revoke ridaex registration and declare ridaex as a fraud company.

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    Contact Information

    Ridaex, Info System & Services, Jp Nagar Bangalore, Karnataka 560078
    12/1-A,17 cross ,29 main JP nagar, 6th phase,bengaluru, karnataka, Bengaluru
    Karnataka
    India
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