Roca India / Parryware Complaints & Reviews

This was the worst experience with your product. We purchased a water closet of parryware. The wc costed more than 10 thousand and it develop Crack after one month os installation. I have talked to customer service multiple times in order to get it changed However as per the supervisor name Saurabh, the company is not willing to change the product. The company is claiming that is is not possible. If you are giving a warranty of 10 years on manufacturing then this is a bizarre resolution provided.

My newly installed parryware bathtub drain cock not holding water. Tried registering complaint to customer care seems didn't work. One technician attended and falsely reported issue resolved. After spending so much didn't expect the giant company like parryware would make such defective products and giveworst after sales service. Complaint no CRTN/240224/01...

My newly installed parryware bathtub drain cock not holding water. Tried registering complaint to customer care seems didn't work. One technician attended and falsely reported issue resolved. After spending so much didn't expect the giant company like parryware would make such defective products and giveworst after sales service....

Parryware ticket No - CPUN/131223/17 is yet not resolved inspite of raising concern with both Sachin (Regional head), Akash (Parryware Pune contact). This issue is pending since 7 months. I am extremely disappointment. Please escalate internally....

I purchased Parryware Jade 3 in 1 wall mixer on 01/01/2024 and it was working good.
But one side tap not rotation for last one week.

Already I raised the complaint CDIN/090124/04 but still didnt get any response from service or any other team.

I am very disappointed on this....

I purchased it in 2017, at the time of purchase it was told that there is a warranty of 10 years, since 2018 there is a problem of water leakage continuously, 3 times the mechanic fixed it, then after 6 months the same problem occurs, we complained to the customer care vide complain no-.CCAU/191223/01 When the mechanic came home, he talked to the officer Rajib Chatterjee, he told me that the service charge would be Rs 590, if the service...

I am writing to Partyware out of pure displeasure. On December 02, 2023, I filed a

complaint (Compliant #CHOS/021223/01) about the cracks on the Parryware sanitary ware that are described below.

It has been recognized, and on December 2, 2023, a technician by the name of Manikandan investigated the area and reported the damages. He also agreed that the product was defective and asked his higher official to replace...

Request you to take actions to return and refund the Parryware shower model T9838A1 (Self cleaning white Faceplate) brought on 11th October evening 4.0 pm at SLV ceramics, Sarajapura Road Bangalore. I have returned the products on 12th October 2023 9.0 am since it is not working as per my requirements.

The SLV ceramics is not ready to take return and refund the amount and they suggested to write to Parryware directly. br...

Request you to take actions to return and refund the Parryware shower model T9838A1 (Self cleaning white Faceplate) brought on 11th October evening 4.0 pm at SLV ceramics, Sarajapura Road Bangalore. I have returned the products on 12th October 2023 9.0 am since it is not working as per my requirements.

The SLV ceramics is not ready to take return and refund the amount and they suggested to write to Parryware directly. br...

We have leakage in our concealed flushtank from last 15 days. We complained about it in the company and no one has came to solve the problem we are facing so much problem. Everytime we make a call they say that the product is in transit but still the product has not yet came and even they are not answering the call also. We are not satisfied with the customer service of the company. Please help us to solve our problem...

On 21st November 2018, I purchased a C8814 Venus Single Piece Syphonic Closet (305mm strap - white) from one of Parryware distributors, Kalliyath Sanitary Centre, located at Mavoor Road, Calicut, Kerala .Initially, the closet functioned flawlessly, providing no cause for concern.
However, after two years o[censored]sage, the closet started experiencing intermittent blockages. Concerned about this issue, I promptly reached out to the customer...

On 21st November 2018, I purchased a C8814 Venus Single Piece Siphonic water closet (305mm s trap - white) from one of Parryware distributors, Kalliyath Sanitary Centre, located at Mavoor Road, Calicut, Kerala . Initially, the closet functioned flawlessly, providing no cause for concern.
However, after two years o[censored]sage, the closet started experiencing intermittent blockages. Concerned about this issue, I promptly reached out to the...

I have bought a mixure, two angle valve and wash basin tap from parryware sanitary hosiarpur sector 51 Noida . The mixture is bad from the day it was fiited and no of complain were raised as there was hardly water flow from the mixture, but different reasons every time .Lastly, now when a service person visited today i.e 5/7/2023, he was rude and behaved badly. Tried to hoodwinked us . Removed mesh from washbasin tap and put in the mixer...

I purchased 3 Cardiff closets, 3 wash basins, 3 sets of wall mixters and other bathroom accessories from Velmurugan Harware and Tiles shop in chennai. We found one closet is having a manufacturing defect ( a small crack found while fixing it). So I logged a online complaint and WhatsApp complaint for the issue . Your technician visited our place and took videos and photos and told me that I will receive a call in 2 days, and I was waiting...

I have purchased the WC toilet covers. The product is not fitting properly....

I had requested for tap top cover change which was done thru Service Centre on[protected] Also i had paid Rs300 for the spare part changed . The receipt is also attached blow.

After few days the polish got rusted & while using it daily we are facing too much problems. After again registering the complaint at helpline number, we got a call back from Service Centre & saying that we will be charged Rs300 again for replacement...

I bought complete set of sanitary fittings for 4 Toilets from your Dealer Mr Raj Kumar from Kotla Mubarakpur. I am very sorry to state that your product are highly priced and very bad quality and very bad attitude of your sale person as he states he is not answerable for quality of product, for that company is answerable. I have heard first time of this reply from Authorized Sales person. I have bought 4 sets, and taken delivery of only 2...

I am Manoj Garg from East Delhi.

I am complaining about my tab & Toilet Flust water leakage problem.
Please asap visit someone and resolve this problem.

Thanks & Regards,
Manoj Garg
[protected]
[protected]...

Worst customer service on resolving the complaint...

I was ordered the product western toilet 2 nos upper lids, before 4 months back. Till now company not delivered the product.

When ever I try to call the customer service they are just registering the ticket, but the issue not solved till today.

If they are not giving proper customer service why they sold the special product.

This is the worst customer service ....