I am owner of himalyan bike that i have purchased about 1.8 months back since them i have ride only 12000+ kms and also done all services on time recently i have serviced my bike woth asco moters that is in patpargang i have given my bike to service on 17 of august and got my bike on 18 as they told me it requires time so i have given my bike for the day and got back on 18 of august i have mentioned so many issues including battery check and self start issue as himalayan not having kick start facility so they haven't took this seriously i think i have mentioned each and every thing while making job card (Sunil) created my job card. On 25 of august i have to go to faridabad for some work while returning from faridabad bike automatically got stop and doesn't start so o go to local mechanic and he told me that its a battery issue so i have replaced old battery with exide vrla 8amp battery costing around 1800 after that bike got start and i have reached home. I have no option i got stuck in between road around 50 kms far from my house so i have choosen this option and reached home around 8 pm. After that i stay 5 days in gurugram and 2 day in delhi due to my office. After that i returned at my home and and started my bike again same problem persists. I got to know that problm was not with the battery its something else. So i have made complaint to asco moters they took my bike back to service center as bike was not starting so its their responsibility. After that i go to pick up my bike today ie 7 september 2019 they told me the problem is with the rr unit that means my battery was totally fine. Its asco moters issue that they didn't do the correct service. Thats why even after the service problem persists and i buyed 1800 rs battery due to their mistake. So i talked to service manager and he was very rude and he doesn't have any manners to talk to customers he hang up my call and talk me like i am asking for some freebies. I asked him that my battery was totally fine because of you guys i have to spend 1800 extra i want my refund so he asked me that plz bring old battery not tell me where should i bring old battery should i go back to faridabad and ask the retailer to find my battery or should i suppose to go to scrap and find that battery. He is asking for the thing which i don't have he is not understanding his company and his workers made mistakes he should not talk to me in such a way he was very rude and arrogant i have paid money for the service afrer that my problms was not solved i have faced so much of inconveniences because of you guys asco moters i want my refund in any case other wise i will go to higher authority.
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