I have purchased products worth 1.5 lakhs in Royal Oak furniture store velachery chennai. The products that I received where defective and the technician who came to install it confirmed it. I have been following it up with the technician manager and the store manager for more than 3 weeks and I’m yet to receive any solution and they hardly respond to my calls and messages. Kindly do the needful to get the defective products replaced as soon as possible.
Defective products:
1. 3 seater sofa- color mismatch and defective cushions confirmed by the technician
2. 2 bookshelves with defective doors
I hereby attach the images of the defective products
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