RTO India — Application is under processing at RTO Level. - Punjab

Address: Zirakpur

Website: sarathi.parivahan.gov.in

Hello,

My Application number is:[[protected]], I have cleared the LL test at RTO Lohgarh road, Zirakpur, Punjab on 15th Feb 2021.
its been more than five weeks still waiting for my learner license to arrive. I have checked it online on 03/03/2021 and they put it my documents in under pending and on same date i have update documents again but today when i check online, it says :Pending at RTOAUTH1. Why it is taking so long to approve the documents, it should have been deliver within a 2weeks.
I have tried calling RTO office also, but they don't proper answer.
Please suggest what next step I should do.