RTO India — Approval of dl pending for more than 2 years

I have taken the DL test as per the booked slot. Successfully completed the same. After the formalities I have left with a note that I will get the DL with next 10-15 Days. But the status in the portal says "RECORD TEST RESULTS OF DRIVING TEST - PENDING". After lots of follow up with the driving school I am not getting any help.

Due to some personal issues I haven't been very active with my follow ups. But I need the DL now very urgently. Can concerned department please help.