RTO India — Dispatch of the dl and psv badge pending for long

Hi Sir,
Rto Bangalore (south), Jayanagar branch
Application No[protected]
FILL APPLICATION DETAILS DL - completed on 1st march 2021
PRINTING OF DL IN FORM 7 ( SMART CARD )-completed on 19th march 2021
DISPATCH OF THE DL AND PSV BADGE- still pending
even helpline number for Rto Bangalore (south), Jayanagar branch is not reachable during office hours. after office hours helpline number is reachable. is it mandatory to visit the RTO Office? should They send DL by courier?
Please let me know how to contact them.
Can you please update me with a date when i'll actually get it delivered at home?

Regards.