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RTO India — Duplicate license applied on 18.11.2020 but not received yet

I have applied for Duplicate DL in the month of nov, 2020 with application no : [protected].

However, not recieved it yet as of April 2021. When I check the application status online then it says "Print in form 7 on smart card" with " information unavailable "

Please direct me further.
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