RTO India — Issue Driving license pending

Application number is:[protected], I have cleared the Driving test at RTO DY.RTO, BORIVALI on[protected].
Its been more than two Months still waiting for my driving license to arrive. I have checked it online it says :Pending at ARTO COUNTER MH47. Why it is taking so long to approve the DL, It should have been deliver within a week as per transport minister.
I have tried calling RTO office also, but they don't proper answer.
Please suggest what next step I should do.