RTO India — Not Approved Payment from RTO level

Address: Bangalore

I've made the payment for the retest on December month 2020.But still not approved from RTO level (Jayaram Counter), Kasturi Nagar RTO East.Its been more than 6months still they haven't approved the payment.Which is showing as Pending.Due to which I'm not able proceed further.My Application no -[protected] for Learner License.