RTO India — Regarding my mother's learning licence

I have applied for my Learning License on[protected] but I haven't received my learning license yet
And 15 days is already crossed
And also I'm unable to contact to the DTO Office Patna
They are not responding to my emails also
Kindly do my help regarding this
Application no.-[protected]
D.O.B[protected]
I am attaching all the related forms as well as receipt
Kindly go through it and do the needful.
Thank you!