RTO India — Renewal of driving license kalyan RTO Maharashtra

I have applied for renewal of DL by application No.[protected] and made payment[protected] but till date it is showing approval for endorsement on DL pending...I contacted via email they said you should visit RTO...I visited RTO agian on 9/3/2021 they said submit paper again n I submitted...they said if any query we will call you n taken my number for calling...till date online status shows same..no call from RTO or received DL yet is this bcoz I denied agent and done everything myself...