RTO India — Renewed Driving License dispatched but not received- it's been 30days

Address: Rto vasai-virar

My father (Abdul Jabbar) had completed all the procedure needed to renew his driving license. The current status on the website is - it has been dispatched or posted from the Rto(vasai-virar) and normally you receive the DL within 5 days of posting. It's been a month, 30 days and still we haven't received the driving license. We checked with the post office as well but to no avail.
Please resolve this issue as we intend to go back to our native place once my father gets his renewed driving license.
Application number - [protected]