RTO India — Status is same (duplicate DL)

Address: Mumbai

Website: sarathi.parivahan.gov.in

Application No :[protected]
Form + Fee paid on 06/03/2021 and today[protected]
The status is same the time of submission till today.
Application is under processing at RTO Level.
SCRUTINY - (Document Verification) - Allotment Information Unavailable

Please help/guide me to get my duplicate license asap.
I tired to contact on helpline number but no response