Samay Shatabdi Travels — never received customer call and not proper response and fill bus with lot of peoples

They never received customer calls, always show busy, and no proper response. Even in every bus on the route (Kanpur to jaipur) they feed buses in an illegal way. It means if the bus has 40 seats then they fill 80 to 100 peoples on the way by taken cash 200-400 rupees and did not give any tickets. These peoples site on the ground floor of the bus. The peoples who sit in there seats faces problems because 40 peoples seat on the ground floor. During festival, this problem will increases. The bus will full of lots of peoples more than seats. That is an illegal way of earning money by samay shatabdi's traveler. If in covid situation they follow the same route then it will be highly risky.