Sangeetha Mobiles — Anniversary offer -10 % cash back not paid & miscommunication by the employees of sangeetha (madiwala store)

Address: Bangalore, Karnataka

We have purchase htc 826g on 5th july 2015 under the anniversary offer which claimed 20 % cash back. We were wrongly informed about the first 10% cash back accessory can be purchased within first month of purchase by ms ramya of madiwala branch. We visited multiple times at the madiwala store. But they are adamantly informing that there is a server issues & the cash back has become zero. We were asked to contact the store manager (Mr vasim) who claimed that the issue will be resolved but all in vain. We have been wasting our valuable time going to stores & calling the sangeetha mobiles but all in vain. Also not received any paytm cash as well. Also there is lot of miscommunication from their end for various simple queries. Request sangeeta team to train the employees well with respect to the offers & sales so that customers dont suffer like we did Our invoice no is 320. We request if this can be resolved at the earliest