Sap Fitness — fraud, fake promises, rude and abusive behaviour

Address: 1, Ring Road, Lajpat Nagar-4, New Delhi, Delhi, 110024

My name is guru and i have been a member at anytime fitness lajpat nagar (Sap fitness) from past 4 months now and facing issues with the management since then which are getting serious now. The management at the gym specially the manager sandeep has very rude & abusive behavior and is never willing to listen to the customers.
At the time of enrolment i was promised that a shaker & a gym bag will be provided as i'm enrolling for an early membership (Which is the same case with every other member as well) however, after asking several times i finally had a harsh argument with the manager and was provided the shaker then but it’s been 4 months now and i'm still asking for the gym bag.
Evertime i ask for the bag they say it’s out of stock or we have ordered it and waiting for the delivery but it never arrives. At this time there are bags available at the gym and manager & other staff have confirmed it but the manager is still making fake excuses each day and is not issuing the bad to me.
From last 2 weeks, i call him almost every other day and he promise me that i will get the bag when i come to gym in the night but when i go there the staff present there has no clue about it and even does not have key for that locker where he has kept the bags and when called him from the gym he made a very silly excuse again and started speaking in a very bad & abusive manner.
I am not satisfied with my membership at this gym and does not feel like i am a member of such a big franchise as they're not able to maintain the standards, there are many other issues as well which i have encountered in last 4 months which is certainly not stand with the name "anytime fitness" such as:
1) rude management staff
2) not meeting the commitments
3) cheating with the customer at the time of selling the membership
4) making fake promises
5) gym is not as per the standards
6) air conditioner not working in some areas
7) water leakage from air conditioner at certain areas of gym (Happens frequently)
8) playing dull/no music during night
There may be more which i may have overlooked...
I am very upset from this as i was very excited to be a part of anytime fitness as i have heard a lot but now i feel that it’s not that worth. Therefore, i want to cancel my membership and want my money back as i can't continue to work out in such a gym and rather i would go for some other brand.
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Sap Fitness
    1, Ring Road, Lajpat Nagar-4, New Delhi
    Delhi
    India
    File a Complaint