Saraswat Bank — lost of fixed deposit receipt and would like to withdraw fd

Address: 400074

Website: The Saraswat Bank, Chembur Branch

Saraswat bank, chembur branch do not have a qualified staff and also they don't know internal procedures, as the staff is completely new. They discuss with each other and then advise the account holder (Though the waiting period is more than half-an hour). Due to their negligence and inappropriate behaviour, income tax was deducted from my earlier fd, as the counter staff don't give forms to the account holder for the same. Still irritating if you call counter staff, they check about other details of the account, instead of solving their query.

Recently, when i lost my fd receipt and it was already due in mid-august, my fd for renewed by default. I informed that i have lost my fd receipt and now i would like to withdraw my fd amount. With regard to this, fd counter person handed over to me indemnity form for franking of rs. 500/- and advised to consult at other counter for further details, as this person was not knowing the procedure. At the other counter, i was advised to get the franked document and then only they can encash my fd in my account.

I visited them again after getting the indemnity form franked as per instructions. Now the fd counter advised me to again visit other counter to submit the document. But when i visited the 5th counter, some other madam was at the counter. She advised me to wait for atleast half an hour till she checks the procedure, and consult as she was also not aware of the fd procedures.

After all this mess and waiting for a positive reply, i was answered that the franked indemnity form is to notarised and then submitted to the bank for closure of fd and transfer of amount in my savings account. Also they advised both times that i can meet the manager of the branch next time, because manager had not come on both the days to the bank.

I have checked online for this information, but it nowhere mentions of notarising the indemnity form after franking. I request to take a strict action against these bank staff for not knowing the complete bank procedures and the customer have to bear for all the loss of money and time.