Saraswat Bank — non payment of fixed deposit

Address: Mumbai City, Maharashtra, 400002

Our society’s one fix deposit receipt of rs. 32, 00, 000/- was matured on 16.03.2018, & we have another two fix deposit receipt matured in same period & was auto renewed by the branch. & always all the fix deposit are auto renewed by bank on time, but this 32, 00, 000/- fix deposit receipt was not auto renewed. & as always we are doing in 3 to 4 month we gathered all the fix deposit & roll over from the branch. When on dt.31/08/2018 we take new printout of fix deposit receipt that time also we are on the trust of bank not check the receipt. But in may 2019 when society’s audit going on & we came to know that the bank has not given interest on rs.32, 00, 000/- for the period of 17/03/2018 to 30/08/2018. & that money was not also transfer to our saving account. When we contact the branch, we have answer by branch that, in that period the branch policy was changed & it is consider as bulk deposit which was not auto renewed, & we doesn’t have any written intimation about such circular otherwise we had renew the same on time, than also while we ask the bank then why are you not transfer the amt to our saving account, the branch has no answer & we have also ask for such said circular for bulk they also don’t have any answer.
And till date branch has not credited any type of interest on this fix deposit for the period of 17/3/2018 to 30/08/2018. S kindly look in the matter & do the needful