Saraswat Bank — Unethical Service

Address: A41, Gurukrupa Nagar, Nahur Road, Mulund West, near Sarvodaya Nagar, Mumbai 400080

Sir : I Raksha M Karia holding a joint, with my husband Mahendra Karia, account [protected] in your bank @ Sarvodaya Nagar, Mulund West and having joint a/c no [protected] & [protected] with my daughters.Last Thursday my husband visited the branch for collecting New Passbook for 7324 & 7325 accounts, but surprised to find that passbook of 7324 was not displaying all joint holder names. Further also note that 1 a/c no 5325 could not operated due to her being out of station for her service and due to that the a/c was trandferred to DORMAT. Today 05.07.21 I have submitted all the KYC papers of all the holders to activate the account. He was informed that the same will be activated by Sunday and he was asked to deposit some cash/chq in the account. We don't understand how it takes so long to activate the account. We think that it should take hardly 24 hrs to do the same.
Pl also note that passbook printing is not working properly and when asked the person in charge to print the passbook, he always unable to do so and saying that his computer is not working. During last 3 days visit of my husband, to your branch more than 50% of time his computer was down.
During our previous visits to your branch we were very happy with services given by your staff but from last one year it's very difficult for us to get the proper service. These new staff always avoiding to do the work immediately. We have wait for more than 1 hr outside the gate to get the entry in the bank because of entry of only 1 person at a time and long time taken by the said new staff. We would like to request you to pl restore the old staff so that all the customers have a sigh of relief.