| Address: Thane, Maharashtra, 400602 |
Dear sir
My mother aged 92 years is an account holder in your naupada thane branch with sizeable fixed deposits. Her savings account number is [protected]
All these years she was being allowed to register nomination each deposit receipt wise and her request was being promptly responded to.
As she desired to make some variations to the existing nominations, i, on her request, approached the said branch on 19/07/2018 with duly completed/signed nomination variation form (Form da-3).
I was told that though it was allowed earlier, due to some changes to the cbs software the system allows change of nomination only at the account level and not for individual deposit receipt.
May i please know "as to whether any changes to the nomination rules have been effected which bar variation at individual deposit level".
I may place on record that the service at the branch is excellent except for the issues beyond their control. The staff is very friendly and courteous.
An expeditious reply to my query herein above will be highly appreciated.
Thanking you
With regards.
Sincerely yours
Waman kamat
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