Sarathy Autocars — Wagon-R VXI AMT, allocated Car given to another customer

Address:

Thiruvananthapuram, Kerala

Dear Sir,
I booked a car Wagon-R VXI AMT at the Sarathy Autocars, Varkala and was advised that Car is ready on stock as per my colour selection midnight blue and only delivery/transporting time required. My booking detail Ref. No. 1374, date[protected] and was promised me the car could be deliver on[protected].
Please note that I was planned to buy car with loan 2, 50, 000.00 and the showroom people introduce TVS finance. I was not able to agree with the ID Proof requirement and their request to sign Blank Loan documents while same financier was repeatedly recommended by Showroom. However an amount IRS.5, 27, 000.00 paid on[protected] by bank transfer from my account. During this time Showroom representatives were behind me for the payment.
After the Payment several follow up by telephone and direct visit to the showroom, I was informed that the car allocated for me given to another customer and they are ready to back the money or wait until the vehicle received. Accordingly the above amount was transfer to my account without any compensation for my loses of financial charges, travelling expenses and the forced to cancel my commitments and all programme as I am planning to fly next month end..
I would like to express my deep concern on the Dealers attitude towards the Customer with out any respect or value.

Therefore, I kindly request your advice that there is no customer care, keeping the promises and no priority of booking and the payment for the Sale of Cars.
So, I am kindly request you to take necessary action to get me Compensation for the finance charges and expenses which I was faced during this time from the dealer and also the CAR ASAP.

Please note that same incident was faced my sister and friend before.

Your's Faith fully

Sajithkumar

Mob [protected]
Email :[protected]@yahoo.com