Sastasafar.com — Not ticket generated after payment done

Website: sastasafar.com

I used this website, After the payment was deducted, the ticket still not generated, showed In process and asked to wait for 30 mins.. it's more than 10 hrs.. I got no massage no acknowledgement of booking any via email or WhatsApp.. no booking ID generated. but I have the screenshot of booking through them. The amount was 2348
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